Frequently Asked Questions
Everything you need to know about our beauty essentials and services.
Are your products cruelty-free and vegan?
Yes, all items at Products are 100% cruelty-free. The majority of our range is also vegan-friendly; please check the specific product description for the vegan certification seal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened skincare?
We want you to love your skin. If you are not satisfied, we offer a 30-day return policy on all products, even if they have been lightly used, for a full store credit or refund.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer samples with every order?
We love sharing new favorites! Every order includes two complimentary samples of our best-selling formulas so you can discover your next beauty staple.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.